LG Electronics

INTERESTED STUDENTS : CLICK HERE TO REGISTER
LAST DATE FOR REGISTRATION IS 12/2/2015 BEFORE 04:30 pm
CTC : 4.5 Lakhs (Average)
ELIGIBILITY :  Electrical & Electronics, Electronics & Communication & Mechanical back ground.
Location – Pan India

R&R
SL NO	FUNCTIONAL AREAS	SUB TASKS UNDER EACH FUNCTIONAL AREA	ACTIVITIES UNDER SUB TASK
1	Service  Deliverables	Customer Satisfaction	1)Monitoring Response Time. 2)Ensuring Repair Turn Around Time 3)Ensuring First Time Fix on daily basis. 4)Monitoring Open Pending calls on daily basis. 5)Reminder/Escalation Call Management on daily basis. 6)Happy Calling to customer to ensure service de
		Trade Satisfaction	1)Visits to Dealer as per Permanent Journey Plan. 2)Documentation for Timely Clearance of Defective Stock. 3)Ensuring Denting Painting in Field  for Fast Clearance of Defective Stocks.
2	Audits	1)Parts Cost 2)Repair Cost	1)Random Claim Audit of ASC. 2)Reduce field replacement. 3)Audit of on site denting/painting jobs. 4)TCR audit
3	Revenue	AMC Sale	1)Allocation of AMC targets to Engineers 2)Review of AMC Achievements Engineer wise on weekly basis 3)Training to Engineers on Benefits of AMC 4)Ensuring cold calls to Existing and New Customers for AMC.
		Spares Sale	1)Identification of Spare Parts Dealers market wise. 2)Tracking of competitor activities 3)Accessories Sale 4)Collecting orders and explaining the schemes time to time.
5	ASC  Management	Consumer Dispute Redressal Forum Cases.	1)To followup with the advocate to ensure presence in all the hearings. 2)Try to close the case by out of court settlement.
		Inventory Management	1)Ensuring Minimum Stock Level of all the parts. 2)Bin Management at ASC Stores. 3)Systemization at ASC,ex. PO/SO Generations,Defective Challan Mgmt thru CSNET 4)Parts followup from HO for Escalated Calls.
		Trainings	1)Planning and conducting technical tranings at ASC as per requirements. 2)Traning on defect codes to Engineer and CCO. 3)Updating/discussing new service bullitin with Engineers.
		Admin	1)Ensure 5S at Reception,Workshop,Stores 2)Weekly meeting with ASC's 3)Discussing Field issues and making FQR's accordingly. 4)Ensuring quality manpower at ASC. 5)Regular clerance/Rejection of Held calls 6)Ensuring rental withen policy at ASC.
		Bills Processing	1)Monthly Bills Verification as per system data
6	SSD Management (only for ASI-AC)	AC Service Management	1) Ensuring Infra. At SSD 2) SSD Audits 3) Ensuring SSD Engineers Training 4)Monthly Bills verification 5) Ensuring Quality Manpower 6) Providing Technical support