Serco Global Services

INTERESTED STUDENTS :CLICK HERE TO REGISTER
LAST DATE FOR REGISTRATION IS 9/4/2015 BEFORE 09:00 am
CTC : 2.5 LPA
SPECIALIZATION : MBA (HR COMBO)

JOB DESCRIPTION
POSITION / JOB TITLE:	Executive - HR
FUNCTION:	Business HR
PROCESS / DEPARTMENT:	HR
GRADE:	E01/ E02
LEVEL AS PER INTELENET FRAMEWORK:	Level 1
POSITION REPORTS TO:	Assistant Manager / Manager - HR
POSITION IS REPORTED BY:	None
MAIN RESPONSIBILITIES / ACCOUNTABILITIES:	FUNCTIONAL/ OPERATIONAL: Æ  Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines Æ  Conduct Post Orientation Feedback (POF) every month for all agents who have completed 3 months with the process Æ  Conduct regular refresher training on HR policies for both agents and Team Leaders Æ  Ensure Confirmation Letters and Transfer Letters are given out within committed time-lines Æ  Ensure timely completion and collation of appraisal data,EDP and C-GAP data  on the floor Æ  Implement Engagement activities on the Floor Æ  Efficient handling of confirmation process Æ  Conduct Exit Interviews for resigned employees and escalate issues, if any, arising of the interview Æ  Carry out Exit Analysis every month for resigned employees and forward the same to the Corporate HR team Æ  Prepare month-wise attrition analysis and track trends, if any, in the data Æ  Ensure clearance forms/ exit interview documents for resigned employees are forwarded to Corporate HR team to ensure Full and Final Settlements are completed within committed time-lines Æ  Liaise for rolling out Internal Job Posting (IJPs) on the floor Æ  Conduct payroll reconciliation for any discrepancy in the data Æ  Resolves salary/incentive issues faced by employees and ensure timelines are met
	Æ  Resolve queries regarding Mediclaim settlements and ensure quick resolution of the same Æ  Conduct audits for the following areas: Leave /PMS /COPC. Æ  Conduct Minimum skill testing for the Process Æ  Ensure agents and Team Leaders on the floor are aware of HR policies and procedures. Æ  Need-based escalation of decisions and ensure proper follow-up of the same Æ  Assist the Corporate HR team in their initiatives such as E-Sat Survey etc. Æ  Maintain database and trackers for all BHR activities Æ  Co-ordinating with the DCT team for ensuring MSA compliance for the Process
OCCASSIONAL RESPONSIBILITIES:	None
QUALIFICATION (Education):	Graduate from a reputed Institute or University in any discipline Diploma in HR would be preferred. An MBA/PGDBM in HR would be an asset.
DESIRED YEARS OF EXPERIENCE:
DESIRED INDUSTRY EXPOSURE:
DESIRED ROLE EXPOSURE:

MANDATORY SKILLS / PROCESS ABILITIES	SKILLS	PROFICIENCY REQUIRED (HIGH / MEDIUM/)
	Knowledge of MS Excel	High
	English Language – Verbal  & Written Comprehension Skills, Email Etiquette	High
	Presentation Skills	High
	Conflict Management	High
	Feedback	Medium
COMPETENCIES CRITICAL FOR THE ROLE (BEHAVIORAL):	COMPETENCY
	Teamwork: Interacts with colleagues in an effective manner. Respects others and works well within the team.	High
	Self-Driven: Is self-motivated and committed to work hard towards goals. Is proactive in seizing business opportunities.	High
	Analytical Bent: Makes systematic and rational judgements based on information and relevant assumptions	High
	Learnability: Understands technical and professional aspects of work and updates knowledge continuously	High
	Customer Focus Is highly customer-oriented. Makes serious efforts at understanding client needs and ensures customer expectations are met in every interaction.	High
	Communication: Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication.	Medium
	Resilience: Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.	Medium
JOB DESCRIPTION PREPARED BY:
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